View your entire history of phone calls in one window.

Study information on incoming and outgoing calls, listen to phone records, tag calls, find out from which advertising source the call came and even what keyword was used. Use filters and have the ability to customize the displayed information.

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View your entire history of phone calls in one window. Get Demo

Calls log is an interface that allows you to analyze information on every single phone call to and from your business.


Our dashboard allows your team to check and monitor the conversations, study call data and customer behavior, improve communication processes, and most importantly, increase your sales by learning what works best for your business. Export and download all data in only a couple clicks.

Who can benefit from Call Logs?

Business Managers

Quickly find any call or customer, analyze their history with your company, and use that data to build a better business.

Marketers

Study the data on incoming calls to discover which marketing channels are bringing in the most leads, converisons, repeat customers, etc. Optimize your marketing budget by cutting spend on the ineffective channels.
Для кого это важно?

Head of Sales

Monitor which employees are closing the most deals, which sales scripts generate the most conversions, and train employees accordingly.

Technical Specialists

Support the company’s telephone communication system by eliminating problems that occur during calls. It may be connection related, routing related, etc.

Some of our killer features

Call Recording

Record, store, and analyze conversations with your customers.


You can then listen and download any conversation in your personal account.
You can assign different access to this data to different groups of employees.


Use this data to better understand your customers.

Call Recording

Call Recording

Tagging Calls

Use tags to evaluate the quality of your calls and conversations.


Tag a call based on conversation keywords, quality of leads, urgency… however you want to organize and track specific call scenarios.


Organize tagged calls in your dashboard and see the complete picture of your business calls.

Tagging Calls

Tagging Calls

Call Tracking

Stop wasting money on ineffective ads.


Call tracking is an online service that shows which of your marketing channels bring in the most leads.


All information is collected in your data-driven dashboard. Discover whether your client came from print advertising, from the Internet, or from any other source.

Call Tracking

Call Tracking

Call Scenarios

Take incoming call processing to the next level.


Strategize exactly how the caller journey will go from first ring to first purchase. Execute this plan in CallGear and connect each caller with the right employee to handle their needs.


Optimize everyone’s time and close more deals.

Call Scenarios

Call Scenarios

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CallGear Calls Log Feature Improves Your Business Telephone Experiences

Even with technology being as advanced as it is today, phone calls remain the primary channel of business communication. That is how a lot of your potential customers will contact your business for the first time, and what they will or will not hear talking on the phone to your manager will shape your entire future relationship.

To make sure your inbound leads are happy with their telephonic experience with your company or else to see what scares them away, you have to keep track of every phone interaction that your managers have during the day. The only way to do that is to employ an advanced call tracking solution that allows you to record phone conversations and monitor call log history.

What is a calls log?

Call logs are records of inbound and outbound calls along with detailed information on each. Aside from the recording of the call itself, a typical customer call log will contain data on the caller’s name and phone number, call date and time, duration of the call, call routing info, the total number of calls made by the caller to your company, any messages they may have left, etc.

Using tools that let you go through your sales and customer service managers’ recent call log and see what they have been up to will help refine your communication processes, approach customers at the right angle, make your marketing efforts more efficient and ultimately boost your sales.

By monitoring the company’s outgoing call history, you will know which of your staff are reaching their targets and which need to be further trained. You will hear how effectively sales reps deliver their pitches and whether or not they succeed in capturing the customer’s attention.

At the same time, checking your incoming call history will give you useful insights on which issues your customers want to discuss most often, how much help they receive when they call your support team, and how happy they are with the entire experience.

How can CallGear help you manage your call logs?

By assigning a call history manager online to go through your call record list and provide you with a detailed report, you can optimize your business strategies and make sure all crucial targets are achieved right on schedule. If you can’t spare the manpower to track down and analyze your business calls, your best option is to invest in an advanced call tracking solution such as CallGear that will do the job quickly and efficiently.

Call logging is a useful feature of the CallGear interface that allows you to comprehensively analyze information about all the calls your business makes and receives. With its help, you can revisit all recent calls today and assess how productive they were, or study the incoming call log to see if your sales managers spend enough time on each lead.

The two most helpful features of the CallGear calls log are:

Call recording. All phone conversations with your customers will be recorded and saved for future analysis. These records are downloadable from your account and can be integrated with your CRM.

Call tracking. By tracking information associated with each phone call, you will see where your best leads are coming from, which ad campaign spends need to be cut or increased, and who on your team may benefit from more training.