Spending too much time on routine work and missing out on more business?

Display important metrics for your business in simple visual panels. All data will be updated in real time.

All information about your phone calls will be available in one window as soon as you connect the CallGear Virtual PBX. A clear picture of how many calls your employees make, how much time they spend on the line, how many incoming calls they miss, etc., will all be available to you.

CallGear will answer any questions you have about your calls. All calls will be recorded and saved in your personal account, so you can listen back at any time, and learn from your past conversations.

With accurate call data, you can motivate your team in the right direction by providing succesful past conversations, and repeating what worked.

For example, set a KPI that has proven effective: Spend 2 hours of net time on the line with clients every single day.

Track their performance and train others with that information.

Unfortunately, businesses occasionally encounter inappropriate behavior from their own employees. Sometimes our employees make deals with clients outside of the business.

By connecting CallGear, you will have access to call logs, call records, and analytical reports on your employee conversations and performance. This will significantly reduce the risk of unfair behavior on the part of your employees.

In any controversial situation, you can simply listen to the recording of the conversation and determine exactly what happened. You can then make a business decision accordingly.

Control your quality of service, analyze customer needs, and train employees to form the perfect sales pitch.

When you record and analyze phone calls, you can monitor the interactions between your customers, managers, and support staff. Doing so can help you identify the highest
performing departments and salespeople, the highest converting customers, and the most occuring customer issues.

You can then adjust your strategy accordingly to optimize your communication processes and increase sales.