Seamless integration across all your communication channels
Key benefits of omnichannel
integration for your business
Respond quickly to customer messages across all channels with smart chatbots and notifications
Monitor and enhance team performance with real-time insights and automation
Ensure consistent messaging and securely store all communication histories for future reference
Ensure all chats are stored and accessible in one system, with no messages deleted on employees' personal devices
Track and manage all interactions
from a single platform
Connect with customers on their preferred platforms
CallGear integrates with popular messaging apps, enabling your team to manage all customer interactions from a single interface. This omnichannel integration lets customers reach you on their preferred channels, while your team responds quickly without switching apps or missing communication flow
CRM integrations for better data management
Integrate CallGear with leading CRM systems to automate processes and enhance communication management. Automatically create and update records, route calls to the right contacts, and store call recordings, keeping all customer data organized and accessible
Centralized email communication
CallGear’s email integration connects Gmail, Outlook, and other services directly to the platform. Centralize all communication channels so your team can manage emails, chats, and calls in one place, improving focus, response times, and ensuring no message is missed
Plan ahead with scheduled messages
Scheduled Messaging automates the timing of your communications, ensuring messages are sent precisely when needed.
Whether on WhatsApp, Telegram, Viber, email, or Facebook Messenger, this feature guarantees timely interactions with your customers.
By scheduling messages in advance, you maintain consistent communication, even during off-hours, enhancing customer satisfaction and streamlining your workflow. This automation frees up your team’s time and improves the efficiency of your operations.
Optimize CRM
with
omnichannel automation
CallGear’s CRM integration streamlines your communication processes by automating key tasks.
With this integration, you can:
- Automatically create leads, deals, and tasks based on inbound and outbound calls.
- Assign responsible managers and store call recordings directly within the CRM.
- Route calls to the appropriate contacts, improving communication management.
- Schedule messages and automate responses to ensure no opportunities are missed.
- Initiate and receive calls directly within the CRM using an integrated widget.
