Communication fuels innovation
CallGear is a virtual business telephony with advanced marketing and sales solutions
Transparent, scalable communication system
CallGear makes your call processes smooth and transparent. Get a 360-degree view of your business processes with our automated dashboards.
Your business can get a complete picture of all calls, both inbound from customers, and outbound from your agents.
How many calls are made per day? How many leads become deals? Which sales agents perform best? Know the answers to these and many other important questions.
Easy integration with your CRM
Get an irreplaceable business sales tool by linking your telephony and CRM into a single system.
Collect the entire history of communication with a client in a contact card. Get inbound call notifications and recall previous interactions quickly. Call clients directly from your CRM.
Use our open API if you need to exchange data with a highly specialized software.
Substantial decrease in Call Center costs
Virtually relocating a call center to a country with lower operating costs is a very common way companies use our service.
Without the need for expensive hardware, your remote team will be able to call customers from your business number and receive incoming calls to your landline on their mobile phones.
Your remote sales force may be located anywhere in the world: India, Pakistan, Egypt, you name it. CallGear covers more than 70 destinations worldwide.
One step ahead
of competitors
In a highly lucrative industry, whoever reaches back out to a potential client first has the best chance to close the deal.
Our callback feature initiates a new outbound call to your customer as soon as the contact form on your website is filled out. They’ll receive a call in less than 30 seconds! Stop losing potential customers because no one is answering their inquiry on time.
Additionally, you can learn important information about the client before the call even begins using Whisper Messages. Find out which ad reeled them in, and which product or service they are most interested in.
Have your agents prepared with a full view of the client’s needs, so that they can close the deal right away.
Excellent customer service
In a highly competitive market, it’s crucial to establish a personal relationship with your prospect.
The Responsible Agent Feature connects a potential client to the same employee every time they call. This not only builds trust, but ensures that the conversation keeps moving forward, picking up exactly where it left off the last time.
With CallGear, you can easily monitor the quality of communication between agents and clients. Track data and listen to call recordings to study both your employee’s and the customer’s behavior. Then, train your staff accordingly.
Eliminate workplace misconduct
Unfortunately, our clients sometimes encounter inappropriate behavior from their own employees, when agents make deals with clients outside of the business.
With CallGear you have call logs, call recordings and transparent call statistics of your aagent. It significantly reduces the risk of calling from personal device and unfair behavior.
In any controversial situation, you can listen to the recording of the conversation and determine exactly what happened, so you can make business decisions accordingly.