Travel & hospitality — extend world-class support to your valuable customers
CallGear is a virtual business telephony with advanced marketing and sales solutions
Transparent, scalable communication system
CallGear makes your call processes smooth and transparent. Get a 360-degree view of your business processes on our automated dashboards.
Business gets a complete picture of all calls both inbound from customers, and outbound from your agents.
Easy integration with your CRM
Get an irreplaceable business sales tool by linking your telephony and CRM into a single system.
Collect the entire history of communication with a client in a contact card. Get inbound call notifications and recall previous interactions quickly. Call clients directly from your CRM.
Use our open API if you need to exchange data with a highly specialized software.
Smart calls distribution
Automatically greet a caller, provide information, and suggest a further conversation scenario.
Customizable scenarios save time for both your business, and the caller and allow you to correctly distribute traffic to the right department or emloyee.
Never miss a call again
Automatically generate a callback for any missed call, at the appropriate time for both the business and the customer.
Customers appreciate the callback feature because it spares them the need to hold the line or re-dial.
Being able to quickly re-dial missed call means your potential customer will not have any time to change their mind and start looking for alternatives.
Substantial decrease in Call Center costs
Virtually relocating a call center to a country with lower operating costs is a very common way companies use our service.
Without the need for expensive hardware, your remote team will be able to call customers from your business number and receive incoming calls to your landline on their mobile phones.
Your remote sales force may be located anywhere in the world: India, Pakistan, Egypt, you name it. CallGear covers more than 70 destinations worldwide.
Eliminate workplace misconduct
Unfortunately, our clients sometimes encounter inappropriate behavior from their own employees, when agents make deals with clients outside of the business.
With CallGear you have call logs, call recordings and transparent call statistics of your aagent. It significantly reduces the risk of calling from personal device and unfair behavior.
In any controversial situation, you can listen to the recording of the conversation and determine exactly what happened, so you can make business decisions accordingly.