Fanvil: VoIP Phones for offices and call centers
Fanvil is a trusted brand of VoIP phones, known for crystal-clear audio, simple configuration, and a wide range of models for office and call center environments. These devices support the SIP standard, ensuring easy integration with both on-premise PBX systems and cloud-based platforms.
The real choice comes down to the platform you pair with Fanvil – 3CX or CallGear. Each option brings a different approach to communication and business processes. Let’s explore the key differences.
Fanvil + 3CX: functionality overview
Key capabilities of 3CX Fanvil integration:
- Unified Communications (UC) in one system: call queues, IVR (digital receptionist), call recording, web client, and mobile apps.
- Omnichannel in 3CX: Live Chat, WhatsApp, Facebook, SMS (depending on license) plus built-in CRM connectors (Bitrix24, HubSpot, Pipedrive, etc.).
- Flexible deployment: 3CX can run on your own server, VM, or hosted by a provider; full control on your side.
If your business needs a customizable PBX and full UC stack, 3CX Fanvil setup remains a popular choice.
Fanvil + CallGear: functionality overview
Key capabilities of Fanvil with CallGear::
100% cloud-based PBX: connect Fanvil as SIP devices and manage everything via a web interface. All updates and support handled by the platform.
Advanced call analytics out of the box: detailed reports, call recordings, missed call callbacks, and visual IVR scenarios.
True omnichannel approach: all communication channels in one interface, with a focus on sales funnel visibility and performance metrics.
Comparison Table: Fanvil 3CX vs CallGear
| Feature | Fanvil + 3CX | Fanvil + CallGear |
| Deployment | On-premise server/VM or hosted by a partner | Fully cloud-based; no servers or manual updates |
| Fanvil integration | Official guides and auto-provisioning for many models | Registered as standard SIP phones |
| IVR | “Digital Receptionist” with menu scripts | Visual IVR builder with greetings and call routing |
| Channels | Voice + Live Chat / WhatsApp / Facebook / SMS (in plan) | Voice + full omnichannel scenarios in one interface |
| CRM integration | Built-in connectors (Bitrix24, HubSpot, Pipedrive, etc.) | Webhooks and integrations with a focus on analytics |
| Analytics | Queue and call reports, widgets | Deep call analytics, recordings, missed-callback |
| Support & updates | Managed by your team or hosting provider | Managed by CallGear (SaaS model) |
| Scalability | Limited by your infrastructure resources | Instant scaling in the cloud, based on your plan |
Which one should you choose?
- Fanvil 3CX: for businesses that prefer a traditional PBX setup, with in-house administration and a unified UC stack.
- Fanvil + CallGear: for businesses that want a quick, server-free deployment, advanced call analytics, and transparent marketing performance.
While Fanvil works with multiple PBX platforms like 3CX, Yeastar, and others, the CallGear + Fanvil combination offers the ultimate blend of cloud convenience, in-depth analytics, and local support for businesses in the Middle East.
