Pricing
Account setup
AED 4,500 (one-time payment)
Hardware rental
AED 400 /mo
VPBX
Unlimited call recordings
Capture every conversation in high-quality audio with dual-channel clarity, ensuring no detail goes unheard. Store call recordings for up to 6 months.
IVR
Interactive Voice Menu
Reduce agent workload and missed calls with automated routing to the right department, decreasing wait times and improving customer satisfaction.
Real-time call notifications
Never miss a lead—receive instant updates when a call starts, ends, or goes unanswered.
Intelligent call routing
Automatically route calls to the most suitable agents based on customer history, agent skills, and availability to enhance customer experience.
Smart queue management
Automatically prioritize and distribute calls based on urgency, availability, or custom rules.
Call reports & analytics
Track key metrics like missed calls, handling time, resolution speed, agent load, and many others to improve service quality and your team's output.
Automatic agent assignment
Automatically route follow-up calls to the same agent the customer spoke with previously for more personalized communication.
Automated voice greeting & voicemail
Welcome your customers with branded greetings and collect voicemails 24/7, even when agents are unavailable.
Real-time call tagging
Organize conversations by manually tagging them with keywords during the call—making follow-ups and reports faster and more accurate.
Call history and logs
Access a complete record of every call—including timestamps, duration, participants, and outcomes—to improve your team performance and resolve disputes.
Call transfer
Instantly transfer calls between team members when needed, without dropping the connection or losing context.
Real-time coaching
Coach new agents live without interrupting the call—help them improve messaging, handle objections, or save critical deals in real time.
Customer call quality feedback
Automatically request feedback after each call so you can measure satisfaction and take action where it counts.
Call blocking & filtering
Keep your lines clear by blocking disruptive or repeated spam calls before they reach your team.
Mobile app for Android & iOS
Manage calls, messages, and analytics on the go—your entire call center in your pocket, wherever you are.
VPBX API
Build your own solutions on top of our infrastructure—customize call flows, reporting, lead routing, and more, while integrating with your custom CRM, website, or other tools.
Native CRM integrations
Salesforce, Zoho, Hubspot, Pipedrive, Instantly integrate with your favorite CRMs to manage everything in one system—no coding, no extra training required.
Kommo / AmoCRM, Bitrix24
Basic technical support
Account manager
Add-ons
Text communications
SMB
AED 50 /mo per user
AED 50 /mo per user
Enterprise
AED 40 /mo per user
AED 40 /mo per user
Omnichannel operator's workspace
Let your team manage WhatsApp, Instagram, Facebook, Telegram, and web chat in one place—without switching tabs or tools.
WhatsApp
Centralize WhatsApp chats in one window—every message is logged, searchable, and impossible to delete. Stay in control of every lead.
WhatsApp Business API
WABA
Handle large-scale conversations and bulk messaging through the official API. Verified messages, automation, and full visibility.
Additional
charges
charges
Additional
charges
charges
Facebook Messenger
Centralize all Facebook Messenger interactions in one system with full history tracking—your team can’t delete what matters.
Instagram
Reply to DMs, qualify leads, and store the full Instagram chat history permanently.
Telegram
Add Telegram as a sales and support channel—centralized, fast, and secure.
Webchat bot
Automatically engage website visitors with smart chat flows that qualify leads or answer FAQs 24/7.
Chat history
View the full message history for every customer across all messengers.
Chats notifications
Ensure no message slips through—get notified when a customer waits too long for a response.
Customizable chat scenarios
Design chat flows that match your sales or support goals—no coding required.
Chat queue management
Prioritize and assign incoming chats efficiently to avoid delays and keep your team productive.
Chat transfer
Seamlessly pass chats between agents or departments without losing context.
Statistics & reports
Monitor performance with real-time dashboards on response times, resolution rates, and more.
Chat API
Connect your chat data with any system—sync messages, automate workflows, and build custom experiences.
CRM chat integration
Salesforce, Zoho, Hubspot, Pipedrive
Sync all chat data with your CRM to track leads and message from WhatsApp, Instagram, and more—right inside your favorite system.
Omnichannel widgets
Smart autocallback for missed calls
Recover lost opportunities—our system identifies missed calls and triggers immediate automatic callbacks.
Callback forms
Website, Facebook, Instagram, Marquiz
Let customers request a call from anywhere—your website, social media, or quiz tools—and respond instantly.
Website pop-ups & interactive widgets
Turn visitors into leads with personalized messages, forms, and CTAs on your website that adapt to user behavior—boosting engagement and conversion rates.
Omnichannel communication button
Make it easy for your customers to contact you however they prefer—WhatsApp, Telegram, Facebook, or phone—all from a single, convenient button on your website.
AED 900 /mo
Marketing analytics
Dynamic & static call tracking
See where your calls come from—use dynamic numbers for online traffic and static for offline ads to improve your marketing campaign performance.
Chat tracking
Break down chat performance by source—paid ads, organic traffic, or social—so you can focus on what works.
ROI advertising channel analytics
Track ROI across all channels—from Google Ads to offline billboards—and invest more in what generates more leads and revenue.
Real-time marketing notifications
Receive instant alerts on campaign activity, helping you catch trends, fix issues, and detect high-value leads.
Marketing data API
Automatically export ad performance, call tracking, and conversion data directly into your systems and sync key marketing metrics across platforms.
AED 1,200 /mo
Outbound calling
Autodialer (dial-out)
Automatically call multiple numbers simultaneously and connect only answered calls to agents—no more manual dialing.
AED 3,690 /mo
DNCR (Do Not Call Registry)
Automatically block calls to numbers registered on the Do Not Call Registry to stay compliant, avoid penalties, and respect user privacy.
AED 500 /5,000 calls
AED 1,000 /10,000 calls
AED 2,000 /25,000 calls
AED 3,000 /40,000 calls
AED 1,000 /10,000 calls
AED 2,000 /25,000 calls
AED 3,000 /40,000 calls
AI-powered tools
SMB
AED 185 /mo per user
AED 185 /mo per user
Enterprise
AED 155 /mo per user
AED 155 /mo per user
AI call assessment
Automatically analyze 100% of your calls with AI to detect mistakes, missed opportunities, and deal risks—so you can take action before it's too late.
Highly accurate call transcriptions (99%+)
Get near-perfect transcriptions in real time across 10+ languages. Analyze this data with 3rd-party tools to get valuable business insights.
Multilingual speech recognition
Accurately recognize and transcribe multilingual speech—even if languages change mid-call. Ideal for international teams and mixed-language conversations.
Automated call summaries
Instantly generate AI-powered summaries after each call — save time, improve handovers, and never miss key details.
Good lead detection
Identify promising leads in recorded calls using AI analysis of language, intent, and engagement signals.
High-value client identifiction
Automatically flag high-potential clients based on call context, tone of voice, and behavioral patterns—so your best reps can follow up.
Smart lead diversion alerts
Get alerted when a lead is at risk of going to a competitor or agent mishandles a sales opportunity.
Negative feedback alerts
Detect unhappy customers and service issues in real time — before they churn or leave negative reviews.
Call classification: spam & content detection
Automatically filter out spam and categorize calls based on content.
AI lead saver
Spot and recover leads that were mishandled, ignored, or lost due to poor communication—automatically flagged for follow-up.
AI-powered CRM auto-fill
(beta)
Let AI fill in your CRM fields after a call or chat—names, intent, deal size, lead status, summary, and more—saving hours of manual entry.
AI chat assessment
(beta)
Evaluate chat quality and intent to spot weak points and training needs across your team—without manual review.
Chat conversation summaries
(beta)
Automatically summarize full chat threads for faster handovers, reporting, and CRM entry.
Our clients
We gain your trust
"
We improved capturing client requests and complaints by 14% and reduced the number of lost calls by 23% within 90 days.
"
Moving leads and calls to Callgear gave management a peace of mind against any unethical practices.
"
Optimizing call scenarios and individual IVR system settings according to set schedules reduced the number of missed calls significantly.
"
We moved our call center to another country and reduced our communication bill by 30%.
