Call Center Solution
UAE and GCC
Why leading UAE teams choose CallGear
for call center operations
Take control of every
incoming call
How CallGear transforms
your call center workflow
CallGear Call Center
= 6 сore modules working
as 1 system
- IVR
- Multi-level menus
- Language options
- Schedules
- Skill-based routing
- Load distribution
- Priority queues
- Failover logic
- FIFO or skill-based
- Queue announcements
- Estimated wait time
- Auto-callback trigger
- VIP queue logic
- Status control (Available / Busy / After-call / Break)
- Caller history
- Recording playback
- Notes
- Warm transfers
- Internal extensions
- Auto dialer software (Predictive / Power dialing)
- Live queue overview
- Agent states
- In-progress calls
- SLA monitor
- “Red Zone” alerts
- Performance heatmaps
- HD recording
- Searchable call logs
- Tagging
- Export
- QA scoring
- Volumes
- Peaks
- Missed calls
- Agent productivity
- Queuemetrics
- Conversion-impacting indicators
- Business-wide telephony analytics
Integrates with your existing
workflow
Calls, recordings, and analytics appear where your team already works. CallGear syncs with:
Trusted by 600+ companies
across UAE and GCC
Pricing Plans
Upgrade anytime as you grow.
AED 555 for 3 users / month
Leave a request
setup and deliver a tailored action plan.
Get your tailored inbound call strategy
FAQ
Yes. CallGear is used by small teams and high-volume contact centers alike. You pay only for the users you need and scale as your operations grow.
Yes, routing rules, IVR, queues, schedules, and scenarios are fully customizable.
Yes. We train your team to work confidently with the system, understand the interface, and control key processes from day one. Training is included.
Yes. CallGear is used by small teams and high-volume contact centers alike. You pay only for the users you need and scale as your operations grow.
All data is stored in the UAE in secure infrastructure with restricted access, encryption, and role-based permissions. Full security and full compliance with UAE requirements.
Yes. CallGear is used by small teams and high-volume contact centers alike. You pay only for the users you need and scale as your operations grow.
Yes. We support HubSpot, Zoho, Salesforce, Bitrix24, Dynamics, and custom API integrations. Calls, recordings, and analytics sync automatically into your CRM.
Yes. Your team can handle calls from the office, home, or any location. One unified communication system for any working model.
Most companies see:
- fewer missed calls
- accurate routing to the right departments
- improved service quality
- full visibility into every conversation and process
The impact is noticeable within the first weeks
Yes. You get 24/7 support, a dedicated specialist, and ongoing assistance with scenario optimization and quality control. We’re always available — no waiting, no silence.
Get a Demo
You can also agree on a convenient time for a web demo of our service.
Choose the number of employees who will use telephony
Choose the industry in which your company operates
Choose your CRM
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