View a variety of dashboards to reveal
the status of your entire call flow
analytics
reports
Track call indicators relevant to your
business activity
Hire and monitor employees from anywhere
Measure your employees’ activity and retain full control over their performance in any work environment, even remote.
Evaluate your team’s overall activity: the number of calls in progress and in queue, total calls, average talk time, and call outcomes. Break it down by team or agent.
Supervise your sales agents’ activity effectively. Track every single call your employees make. Listen to, analyze, and improve their call practices.
Find the truth in any call
Make sure that your employees comply with the company’s regulations and perform 100% of their capabilities, even when working remotely.
Reports give you ability to get ahead of critical service levels and proactively manage your team.
Evaluate the quality of processing calls, and find problems and ways to eliminate them. For example, changes to the staff, how best to distribute the workload, and whether the advertising strategy needs to be revised.
Complete call logs
View your entire history of phone calls in one window. Store live statistics and historical metrics since the day your CallGear account was created.
Our dashboard allows your team to study call data and customer behavior, improve communication processes, and most importantly, increase your sales by learning what works best for your business.
Set goals to measure KPIs
Guide your sales team by following KPIs such as number of outgoing calls, rate of answered calls, percentage of missed calls etc. Have a full view which of them fail to meet their KPIs and need additional attention.
According to your best agents’ KPIs, easily establish concrete objectives for the other agents and use them as a benchmark for new recruits. Publish daily results of your best-performing agents to motivate other teammates.
Share insights with team members instantly
Replace the manual work of pulling performance reports with automated dashboards that work best for you.
You can collect data detailed by specialists, departments and the company as a whole. For example, you can sort them by duration, waiting time on the line, hours and days, or distribution scenarios.
Display advanced metrics: how many calls your agents place and receive per day, how many calls or web form requests go unanswered, which channels bring in the highest quality leads etc.
Enhance every aspect of your
business communications
or mobile phone. Receive calls on three devices at the same time
teams with
access to useful
features
to streamline customer interactions
calls, instantly
within 30 seconds using our website
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