Cloud call center solution
Launch a powerful call center with cloud telephony from CallGear. Scalable and enterprise-ready solution for voice and digital support
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and physical presence required
and physical presence required
What CallGear
can do for you
Callback for missed calls
Improve customer experience
- Recover lost leads
- Enhanced customer experience
- Stay ahead of competitors
Seamless call management
- Eliminate wait times
- Configure and customize easily
- Personalize greetings
- Support multiple languages
Optimize team performance
- Hire and monitor employees remotely
- Share insights with team members instantly
- Identify gaps in team efficiency
- Set and track KPIs
Gain full call insights
- View call data: date, duration, details
- Analyze trends to understand customers
- Review calls to assess performance
- Access call details on any device
Integrate calls with your CRM
- Access call records in client cards
- Make calls directly from your CRM
- Receive calls within your CRM
- Integrate CallGear with any IT system
Choose your plan and upgrade as you grow
FAQ
Is call recording legal?
It is legal to record business-related phone call activity, such as your sales managers’ conversations with your customers, when both parties have agreed to have their phone calls recorded.
Why should I integrate my CRM with CallGear?
Integrating your CRM with CallGear keeps all call recordings, history, and interactions in one place, allowing you to make and receive calls without leaving the platform. This improves sales, customer service, and workflow efficiency, while the open API ensures seamless integration with any IT system.
What is an IVR system by CallGear?
Voice Menu (IVR, Interactive Voice Response) is a system of pre-recorded voice messages that can be customized to any business. A caller will hear a welcome message from your company and a series of options to choose from. A specific choice is made on their phone keypad.
After they choose, the conversation will continue depending on the scenario your company pre-configured in the system. For example, in most cases, the caller will be connected to a sales or customer support team member.
After they choose, the conversation will continue depending on the scenario your company pre-configured in the system. For example, in most cases, the caller will be connected to a sales or customer support team member.
What is a call log?
Call logs are records of inbound and outbound calls along with detailed information on each. Aside from the recording of the call itself, a typical customer call log will contain data on the caller’s name and phone number, call date and time, duration of the call, call routing info, the total number of calls made by the caller to your company, any messages they may have left, etc.
What is call statistics?
Statistics and Reporting are a set of tools that allow you to get in-depth data on every phone call to and from your business. Get detailed information using parameters like: “operator name,” “customer phone number,” “date of call,” “call duration,” “call status: received or missed,” etc., whatever is important to you.
Any phone call can be listened to or downloaded for further observation. Track calls for a specific employee or for the entire office. Make informed business decisions regarding sales pitches, customer service, and much more.
Any phone call can be listened to or downloaded for further observation. Track calls for a specific employee or for the entire office. Make informed business decisions regarding sales pitches, customer service, and much more.
Why should businesses use CallGear’s call reporting functionality?
By utilizing this robust set of tools, you will get quick and easy access to tons of useful information on each business call made to and from your company. Based on the data included in VPBX flash call reports by CallGear, you can get a better understanding of how well your business is performing, how efficient your managers are, and how motivated your customers are.
The use of the CallGear software will also provide relevant insights into your customers’ most frequent phone call behaviors – information that can help you optimize your call center scenarios and staff training practices.
The use of the CallGear software will also provide relevant insights into your customers’ most frequent phone call behaviors – information that can help you optimize your call center scenarios and staff training practices.
Combine the best of traditional landlines
Security Quality Clarity
With the benefits of today's web applications
Mobility & Flexibility
We provide a service you can rely on
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We improved capturing client requests and complaints by 14% and reduced the number of lost calls by 23% within 90 days.
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Moving leads and calls to Callgear gave management a peace of mind against any unethical practices.
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Optimizing call scenarios and individual IVR system settings according to set schedules reduced the number of missed calls significantly.
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We moved our call center to another country and reduced our communication bill by 30%.
Our team is always willing to help you
Brigita
Operations manager
Shinar
Sales Manager
Ali
Sales Manager
Andrew
Business Development Manager
Paul
Partner Network Manager
Kristina
VIP Account Manager
Maria
Customer Support
George
General Manager
Aizada
Customer Support
Max
Business Development Manager
Argie
Customer Support
Valerie
Head of Tech Support
Shayne
Customer Support
Anna
Sales Manager
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Kirill
Head of Product
Leave a request to get expert advice
If you’re interested in testing out these features or have any questions, we’d be happy to hop on a demo and show you how it works.